Nagarik App: register, log in and use it
The Nagarik App is the Government of Nepal's single mobile app for accessing many government services from your phone. This beginner's guide shows you how to download it, register, set up your PIN, and find the services inside.
The Nagarik App (Nagarik means 'citizen') is the official mobile app of the Government of Nepal, built so you can reach many public services from one place on your phone instead of standing in queues at different offices. You can use it round the clock, including on holidays.
It brings together services and records that used to be scattered across many websites and government offices — things like your linked citizenship, passport and licence details, local-government tax payment, land records and traffic fines. New services are added over time.
This guide walks you through getting started safely: downloading the genuine app, registering with your mobile number, setting a strong PIN, and understanding what you can and cannot do inside it. No technical knowledge is needed — if you can use a banking app, you can use this.
What is the Nagarik App and what can it do?
The Nagarik App is a single, unified platform for government services delivered to your smartphone. Its goal is to make service delivery simpler and digital, so you do not have to visit several offices for routine tasks.
The exact list of services grows over time, but it commonly includes the kinds of things below. Treat this as a general guide and check the app for what is live in your area, because availability can vary by local government and is regularly expanded.
- Viewing your linked records — such as National ID, citizenship, passport, driving licence and voter details
- Paying certain local-government (palika) taxes and fees
- Viewing land-ownership documents and paying land revenue (malpot) online where supported
- E-Chalan — checking and paying traffic fines electronically
- 'My Municipality' information such as your representatives' contacts, ambulance and local budget plans
Download the genuine app (avoid fakes)
Only install the Nagarik App from the official Google Play Store (for Android) or the Apple App Store (for iPhone). Search for 'Nagarik App' and confirm the publisher before installing.
Be careful: scammers sometimes share APK files or fake links on social media and messaging apps. Never install a government app from a file someone sends you, and never enter your details on a website that only imitates the app. When in doubt, start from the official portal at nagarikapp.gov.np.
Register and set up your account
Registration uses your own mobile number and personal details. Have your phone with you to receive the one-time password (OTP).
- Open the app and choose to register / create an account
- Enter your mobile number and verify it with the OTP sent by SMS
- Fill in the personal details the app asks for accurately, matching your official documents
- Set a strong app PIN (and enable fingerprint/face unlock if your phone supports it)
- Log in with your mobile number and PIN from then on
Find and use a service inside the app
Once you are logged in, the home screen shows the available services as tiles or a menu.
- Tap the service you want (for example National ID, E-Chalan or a tax/payment option)
- Follow the on-screen steps and enter the requested numbers carefully
- For records, you may need to link the document first (see the document-linking guide)
- For payments, the app will guide you through paying from a linked account or wallet
- Keep any reference or receipt the app gives you after a transaction
Keep your account safe
Your Nagarik App holds sensitive personal information, so treat it like a banking app. Choose a PIN that is not your birth year or '1234', and never share your PIN or OTP with anyone — no genuine government officer will ask for them.
Lock your phone with a screen lock, log out or close the app on shared devices, and if you lose your phone, change your account access as soon as you can. Note that some government apps disable screenshots inside sensitive screens for security; that is normal and protects you.
Key takeaways
- ✓The Nagarik App is the Government of Nepal's single app for many citizen services, usable 24/7.
- ✓Install it only from the official Google Play Store or Apple App Store — never from a sent file or fake link.
- ✓Register with your own mobile number, verify by OTP, and set a strong PIN.
- ✓Many services need you to link your existing document first before you can view or use it.
- ✓Never share your PIN or OTP; treat the app as carefully as a banking app.
Nagarik App — FAQ
Is the Nagarik App free to use?+
Yes, the app itself is free to download and use. You may still pay normal government fees or taxes for specific transactions you complete inside it (for example a tax payment or fine), but there is no charge for the app.
Do I need a National ID to use the Nagarik App?+
You register with your mobile number, but many features work best once you link official records such as your National ID. You cannot apply for a new National ID through the app — you link an existing one after registering it through the official process.
Which phones can run the Nagarik App?+
It is available for both Android (via Google Play) and iPhone (via the App Store). Any reasonably modern smartphone with internet access should be able to run it.
What if I get an error or a service is not available?+
Service availability can vary by local government and is being expanded over time, so a feature you expect may not be live in your area yet. Make sure the app is updated to the latest version, check your internet connection, and try again later or use the relevant department's own website.
Sources & data note
These guides explain widely-accepted SEO, AEO and GEO practice as documented by Google Search Central, schema.org and current industry research. Search and AI systems evolve continually — treat specific thresholds (e.g. Core Web Vitals targets) as current guidance and verify against the latest official documentation. Examples are tailored to Nepal's market.