E-Governance and Online Public Services of Nepal: Directory of Official Government Portals

E-governance in Nepal refers to the delivery of government information and public services through digital platforms run by federal agencies. The effort is anchored in the Digital Nepal Framework (2019), a national roadmap prepared by the Ministry of Communication and Information Technology that is organised on a 1–8–80 model: one country, eight priority sectors, and 80 digital initiatives. Its 'Digital Foundation' sector covers digital connectivity, digital skills and digital governance.

Much of the shared technical backbone is maintained by the National Information Technology Center (NITC), established in 2001 and based at Singhadurbar, Kathmandu. NITC operates the Government Integrated Data Center (GIDC), provides website and email hosting to ministries, and issues .gov.np domains. Individual services, however, are owned and operated by the relevant line agency (for example, the Inland Revenue Department for tax, or the Department of Passports for travel documents), so each portal has its own login, fee schedule and prerequisites.

This page is a directory hub: it indexes the principal official online portals of the Government of Nepal. Fees and procedural details can change with each fiscal year and government notice, so always confirm current requirements on the relevant official site before applying.

The National Portal (nepal.gov.np) is the central gateway of the Government of Nepal, branded 'One Search, Every Service.' It functions as a unified directory and search layer across the federal government, seven provinces, 77 districts and 753 local bodies, linking citizens to popular services such as e-passports, national ID, tax/PAN, land records, visas, driving licences and company registration rather than requiring them to navigate individual ministry sites. It also surfaces the 'Hello Sarkar' grievance helpline (1111).

The Nagarik App ('Citizen App') is the government's flagship mobile service platform, developed under the Ministry of Communication and Information Technology (via the Department of Information Technology / NITC) and launched in 2019. It bundles services such as PAN registration, voter and national ID information, police clearance reports, driving-licence linking and traffic-fine payment into a single account. The app won the World Summit Award 2022 in the Government and Citizen Engagement category.

Several portals serve businesses, taxpayers and jobseekers. The Inland Revenue Department's Taxpayer Portal handles PAN (Permanent Account Number) and VAT registration, electronic return filing and online tax payment. The Office of the Company Registrar (OCR), under the Ministry of Industry, Commerce and Supplies, registers companies under the Companies Act, 2063; since Shrawan 2081 (mid-2024) its services run on the CAMIS (Company Administration Management Information System) platform, where company name search is free and open to the public.

The Social Security Fund (SSF), an affiliate of the Ministry of Labour, Employment and Social Security established in 2011, operates contribution-based schemes under the Social Security Act, 2074 (2017). Registered employers and workers receive an SSF identity number and access four lifetime schemes — medical and maternity, accident and disability, dependent-family protection, and old-age (provident fund, gratuity and pension). The Public Service Commission (Lok Sewa Aayog), the constitutional body that recruits civil servants and was established in 1951, processes its applications online.

Identity and travel services have largely moved to online pre-enrolment followed by an in-person biometric or document-verification step. The Department of National ID and Civil Registration (DONIDCR), under the Ministry of Home Affairs, issues the National Identity Card (NID) — a federal-level card carrying a unique number, photograph, personal details and the bearer's ten fingerprints. Registration is free, the card has lifetime validity, and the NID number is increasingly used across banking, SIM, PAN, passport and social-security services.

The Department of Passports, under the Ministry of Foreign Affairs, issues biometric e-passports (ePassports compliant with the ICAO eMRTD standard). Applicants pre-enrol online and book an appointment. The Department of Immigration runs an online portal for tourist-visa applications and visa-extension forms; the in-person step remains mandatory at the Department of Immigration in Kathmandu or the immigration office in Pokhara. Nepal Police operates the Online Police Clearance Report (OPCR) system, which lets citizens apply for and download a Police Clearance Certificate (PCC) — a document widely required by embassies, foreign employers and universities.

The Department of Survey operates Mero Kitta ('My Plot'), an online platform that lets citizens obtain land-related documents without visiting a survey office. Through Mero Kitta, users can request and download a plot map (naksa), field-book copy and plot register, and pay applicable fees online. Applicants typically need digital copies (within the portal's file-size limits) of their citizenship certificate and land-ownership certificate, and downloaded documents are available only for a limited window.

Mero Kitta forms part of Nepal's broader land-records digitisation under the Digital Nepal initiative and links to the wider National Land Information System effort that aims to make cadastral data accessible online.

Each service has its own account, eligibility rules and document checklist, so read the prerequisites on the official site before starting. Many systems use a two-stage model — online pre-enrolment followed by in-person biometric capture or document verification — meaning a portal application alone does not always complete the service.

To avoid scams and unofficial intermediary fees, verify that you are on a genuine government domain. Official federal services use the .gov.np top-level domain (for example ird.gov.np, donidcr.gov.np, immigration.gov.np, nepalpolice.gov.np). The National Portal at nepal.gov.np is a reliable starting point for confirming a portal's authentic address, and several services (including the OPCR police clearance) are provided free of charge by the government.